Shipping policy

Shipping Policy

Welcome to Viora. We are committed to delivering your order quickly and securely. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Time

We currently ship within the United States.

Standard Shipping: 5–8 business days
Expedited Shipping (if available): 2–4 business days

Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.

Shipping Costs

Free Standard Shipping on all U.S. orders.
Any expedited shipping charges will be displayed during checkout.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your shipment's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Viora is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging. We will review your claim and provide an appropriate solution.